Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers.
What You Need First
- A valid email address
- Proof of identity (passport or driver’s license)
- A registered payment method (credit card, e-wallet, or bank transfer)
- Be of legal gambling age in your jurisdiction
- Reside in a country where the platform is licensed (check terms)
Step-by-Step Sign-Up
- Visit the official website or open the mobile-optimized site (PWA) from your browser.
- Click the “Join Now” or “Sign Up” button.
- Fill in personal details: name, date of birth, address, email, phone.
- Create a unique username and a strong password (at least 8 characters, mix of letters, numbers, symbols).
- Verify your email by clicking the link sent to your inbox.
- Complete identity verification by uploading documents (KYC).
- Make your first deposit using a preferred method.
- Claim the welcome bonus if available (check bonus code or opt-in).
Calculating Your Bonus
Assume you claim a 100% deposit match bonus up to €200. If you deposit €100, you receive €100 in bonus funds. Total balance: €200 (€100 real + €100 bonus). Wagering requirement: typically 10x the bonus amount (€100) = €1,000 must be wagered before withdrawing. For example, betting €10 on odds of 2.0 for 100 bets would meet the requirement. However, check if only qualifying bets count (e.g., minimum odds of 1.5). If you deposit the maximum €200 to get €200 bonus, wagering is 10x €200 = €2,000. Always read the terms.
Security Overview
This platform uses 128-bit SSL encryption to protect data. Two-factor authentication (2FA) is available in account settings. KYC verification must be completed before the first withdrawal. Winnings from Curacao-licensed sites may be subject to local income tax; consult a tax advisor.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Minimum Deposit | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 1-3 business days | €10 | None |
| Skrill | Instant | Up to 24 hours | €10 | None |
| Neteller | Instant | Up to 24 hours | €10 | None |
| Bank Transfer | 1-3 business days | 3-7 business days | €20 | May apply |
| Cryptocurrency | Variable | Within hours | €20 equivalent | Network fees |
Support Guide
- Forgot password? Click “Forgot password” on login page, enter your email, and follow the reset link.
- Unable to verify identity? Contact support via live chat or email; they may accept alternative documents.
- Bonus not credited? Ensure you used a valid bonus code and met the minimum deposit. If still missing, chat with support.
- Withdrawal pending for days? Check if KYC is complete. Contact support if it exceeds usual times.
- Account locked? Usually due to multiple failed login attempts or suspected fraud. Contact support to unlock.
- Problem with bets? Use the bet history section to review; if a bet result seems wrong, open a ticket within 72 hours.
Need to Know
What is the minimum age to register?
You must be at least 18 years old, or the legal age in your country, whichever is higher.
Can I have multiple accounts?
No, only one account per person is permitted. Duplicate accounts will be closed and winnings forfeited.
How long does withdrawal take?
E-wallets typically process within 24 hours, cards 1-3 days, bank transfers up to 7 days.
Is there a mobile app?
The platform offers a progressive web app (PWA) that you can add to your home screen from the browser. No separate app store download required.
What currencies are accepted?
EUR, USD, GBP, and several cryptocurrencies are supported.
Are my funds safe?
Player funds are held in segregated accounts from operational funds. The site uses encryption and is audited for fair play.
Can I self-exclude?
Yes, you can set deposit limits or self-exclude through the responsible gambling section or by contacting support.
How do I change my password?
Go to account settings, click “Change Password”, enter current and new password, then save.
Good to Know
If you experience a delayed withdrawal, first check your account status: ensure KYC is verified and no pending documents. If everything is complete, contact customer support via live chat or email. Typical processing time for e-wallets is up to 24 hours, cards 1-3 days, and bank transfers 3-7 days. If it exceeds the stated timeframe, provide your transaction ID and request an escalation. Some delays occur due to fraud checks or public holidays. If unresolved, you can file a complaint with the relevant licensing authority.
Using a mobile-optimized website or PWA is a convenient alternative to a downloadable app. It offers the same features without taking up storage space.
By following this guide, you can start wagering confidently. Always gamble responsibly.