SpinKings Bonus Not Credited: Troubleshooting Checklist
Nothing is more frustrating than signing up for a promotion only to find the promised bonus hasn’t appeared in your account. If your SpinKings bonus hasn’t been credited, don’t worry—this is a common issue with a logical set of solutions. This practical, step-by-step guide will walk you through the exact steps to diagnose and resolve the problem, getting you back to the games you want to play.
1. Verify Your Bonus Eligibility and Terms
The first and most crucial step is to double-check the promotion’s terms and conditions. Every SpinKings bonus offer has specific requirements you must meet to claim it. Navigate to the promotions page and find the exact offer you attempted to use. Pay close attention to the following common stipulations:
- Minimum Deposit: Some deposit bonuses require a minimum amount (e.g., €20) to trigger.
- Promo Code: Did the offer require a SpinKings promo code? If so, you must enter it precisely in the designated field during the deposit process; it is not applied automatically.
- Eligible Payment Methods: Certain deposit options like Skrill or Neteller are sometimes excluded from bonus offers.
- Game Restrictions: A SpinKings free spins package might only be valid on a specific slot game, like Book of Dead or Starburst.
If you missed any of these conditions, the bonus will not be credited.
2. Check Your Account Status and Wagering Progress
Before contacting support, investigate your account’s status yourself. Log in and navigate to your bonus or cashier section. Some platforms have a separate “Bonuses” tab that shows active promotions and their wagering progress. It’s possible the bonus was credited but is not immediately visible on your main balance, as it might be held in a separate bonus balance until wagering requirements are met. Also, ensure your account is fully verified. An unverified account can have all transactions, including bonus credits, suspended until the KYC (Know Your Customer) process is complete.
3. The Most Common Issues and Their Immediate Fixes
Based on common user reports, here are the typical problems and how to solve them quickly.
| Problem | Likely Cause | Immediate Action |
|---|---|---|
| Bonus not in account | Promo code not entered, or wrong code used. | Deposit again with the correct code. |
| Free spins not activated | Deposit was made but spins weren’t manually claimed from the promo page. | Check the promotion page for a “Claim” button. |
| Bonus balance is zero | Wagering requirements were not met within the validity period (e.g., 7 days). | The bonus has expired; check terms for a new offer. |
| Cannot withdraw winnings | Wagering requirements are still active. For example, a 35x wagering on a €10 bonus means you must bet €350 before cashing out. | Check your bonus section for your current wagering progress. |
4. How and When to Contact SpinKings Support
If you’ve worked through the checklist and your bonus is still missing, it’s time to contact customer support. The SpinKings casino support team is best reached via live chat for immediate issues. Before you contact them, gather the necessary information to speed up the process:
- Your username and registered email address.
- The exact name of the promotion (e.g., “Weekend Deposit Match”).
- The date and time of your deposit.
- The amount deposited and the payment method used.
- Any screenshot of the offer terms or your transaction history.
Politely present your case with these details. Support can often check logs and manually credit a bonus if a technical glitch was the cause. Response times are typically under 5 minutes for live chat and within a few hours for email.
Final Thoughts and Pro Tip
Most bonus issues are resolved by carefully reading the terms or using the correct promo code. To avoid future problems, always screenshot the promotion terms at the time of your deposit and the confirmation screen showing you entered any code. This provides concrete evidence if you need to follow up. Remember, the support team at SpinKings is there to help, but providing them with clear information is the fastest way to a solution. Enjoy your gameplay, and always gamble responsibly.